I was lamenting the confusing interface to a piece of software the other day, when a colleague said it sounded a bit like 'grousing' because I wasn't able to suggest any improvements. I capitulated, admitting I wasn't close enough to the problem to offer any useful feedback at the time.

Later, though, I was thinking about the exchange, and began to put it in perspective, especially regarding a recent post about the truth being filtered as it made its way up the company hierarchy. ⇒ Read more